Question 1

Do you have a full liquor license?

Accepted Answer

We have a beer and wine license. For full bar service, you're welcome to bring in a licensed external bar service, which gives you more control over selection and often comes in at a lower cost than a venue-operated bar.

Question 2

What's included with every booking?

Accepted Answer

Every booking includes full use of the 5,000 sq ft space, flexible layout configuration, on-site event support, and free on-site parking. Specific inclusions like AV, staging, and bar service vary by package.

Question 3

What is the minimum booking?

Accepted Answer

Custom Events start at a 3 hour minimum. Our curated packages range from 5 to 8 hours depending on the event type, with the option to add extra hours at a per-hour rate.

Question 4

Can we bring outside catering?

Accepted Answer

Yes, outside caterers are welcome. If you'd prefer we handle it, catering coordination is available as an add-on through our booking process.

Question 5

Is parking really free?

Accepted Answer

Yes. Free on-site parking is included with every booking. No garages, no meters, no headaches for your guests.

Question 6

How far in advance should I book?

Accepted Answer

We recommend booking at least 2-4 weeks in advance, especially for weekend dates. Saturday evenings and holiday weekends tend to go quickly. If you have a specific date in mind, it's always better to lock it in early.

Question 7

Can I see the space before committing?

Accepted Answer

Absolutely. We offer free tours with no commitment required. Visit theportalhq.com/tour.html and we'll show you around and answer any questions in person.

Question 8

What is your cancellation policy?

Accepted Answer

We handle cancellations on a case-by-case basis. If your plans change, reach out to us directly at portalheadquarters@gmail.com and we'll work with you to find a solution.

Question 9

Is the space available for corporate events?

Accepted Answer

Yes, we regularly host corporate retreats, conferences, seminars, product launches, and team events. Our Executive Experience package is designed specifically for corporate clients and includes AV, microphones, and full tech support.

Question 10

What is the maximum capacity?

Accepted Answer

Up to 200 guests for standing and concert-style events. For seated dinners and formal receptions, we comfortably accommodate up to 100 guests.

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